• Cancellation and Refund Policy :

At pranjalgraphics.in, we are committed to providing our customers with a smooth and transparent experience. Please read our cancellation and refund policies carefully before placing an order.

• Cancellation Policy :

Cancellations are accepted only if requested immediately after the order is placed and before product processing or delivery.

Once your order has been processed or shared with our team, cancellations are not possible.

To request a cancellation, please contact us immediately via phone or email.

• Digital Products – No Refund / No Refund Policy :

All of our offerings, including files, templates, and other creatives, are all digital downloads.

Once a digital product is delivered or downloaded, it is non-refundable and non-returnable.

We strongly recommend that customers read all product descriptions, compatibility notes, and previews carefully before purchasing.

• Defective or Incorrect Files :

If you receive a corrupted, damaged, or incorrect file, please contact us on the same day of delivery.

Our team will verify the issue and provide a replacement file if the claim is valid.

Issues reported after 24 hours will not be eligible for review or replacement.

• Refunds (if applicable) :

Refunds are only considered in the following rare cases:

Duplicate Payment: If you were charged twice for the same order.

Failed Transaction with Deducted Payment: If your payment was deducted but the order was not completed.

• In such cases :

You must notify us within 24 hours of the payment issue.

After internal verification, eligible refunds will be processed to the original payment method within 1-2 business days.

• Customer Support :

If you experience any issues with your order or have any questions about this policy, please contact us:

Email : admin@pranjalgraphics.in

Phone/WhatsApp: +91 8424032218

We value your trust and will do our best to assist you.